Shipping policy

Shipping Policy

At CONPE, we are committed to delivering your orders efficiently and securely. Please review our shipping terms below.

1. Order Processing

All orders are processed after payment has been successfully completed.

  • Processing time: 1–3 business days
  • Processing days: Monday to Friday (excluding UK public holidays)

Orders placed outside working hours will be handled on the next business day.
Once dispatched, you will receive a confirmation email with tracking details (where available).

2. UK Delivery

We ship across the United Kingdom using reliable courier services.

Estimated delivery times (after dispatch):

  • Standard Delivery: 2–5 business days
  • Express Delivery: 1–2 business days (if selected at checkout)

Please note that delivery times are estimates and may vary due to courier operations or seasonal demand.

3. International Shipping

We offer shipping to selected international destinations.

Estimated delivery times:

  • Europe: 5–10 business days
  • Rest of World: 7–15 business days

Customs duties, import VAT, and other applicable fees are the responsibility of the customer.

4. Shipping Fees

Shipping costs are calculated at checkout based on the delivery destination and selected shipping method.

We may occasionally offer free shipping promotions on eligible orders.

5. Tracking Information

Tracking details will be provided once your order has been dispatched (where applicable). Customers are encouraged to monitor delivery progress using the tracking link provided.

6. Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date.

To assist us in resolving the issue quickly, please provide:

  • Your order number
  • Photos (if applicable)
  • A description of the issue

We will investigate and provide a suitable resolution in accordance with UK consumer protection regulations.

7. Address Accuracy

Customers are responsible for ensuring that all shipping details are accurate at checkout. CONPE is not responsible for delivery issues resulting from incorrect or incomplete address information.

8. Contact Information

Trade Name: CONPE
Company Number: 16894160
Address: 8 Moonflower Place, Biggleswade, England, SG18 8YP, United Kingdom
Phone: 01453 843004
Email: marm9671@outlook.com

For any shipping-related enquiries, please contact us during business hours. We aim to respond within 1–2 business days.